Last Updated: [Insert Date]
Welcome to Premier Home US (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website premierhomeus.com and all purchases made through our store. By accessing our site and making purchases, you agree to these terms in full.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website and products are available to customers worldwide, excluding certain Asian and remote regions. By using our site, you confirm you are at least 18 years old or have parental consent.
1.2 Intellectual Property
All content on our website, including text, graphics, logos, and product designs, is our exclusive property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.
1.3 User Conduct
You agree not to:
- Use our site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper working of our website
- Make fraudulent or speculative purchases
2. Products and Services
2.1 Product Descriptions
We take care to accurately describe our premium lifestyle products including water bottles, mugs, candles, ornaments, and home accessories. However, slight variations in color or design may occur. Product images are for illustrative purposes only.
2.2 Product Availability
All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Hygiene Restrictions
For health and safety reasons, our candles & fragrance products cannot be returned once opened. All other products are eligible for return if unused and in original packaging.
3. Orders and Payments
3.1 Order Process
All orders are subject to acceptance and availability. Your order constitutes an offer to purchase which we may accept, decline, or modify at our discretion.
3.2 Pricing
All prices are in USD. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted.
3.3 Payment Methods
We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and you are authorized to use the payment method.
3.4 Order Confirmation
You will receive an email confirmation once your order is processed. This constitutes our acceptance of your order.
4. Shipping and Delivery
4.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays).
4.2 Shipping Options
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
Delivery times are estimates and may vary depending on location and customs processing.
4.3 International Orders
International customers are responsible for any customs duties, taxes, or import fees. We cannot predict these charges and they will not be included in your order total.
4.4 Delivery Issues
If your order is delayed or lost in transit, please contact us at [email protected]. We will work with the carrier to resolve the issue but cannot guarantee delivery times.
5. Returns and Refunds
5.1 Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Item must be unused, in original condition and packaging
- All tags and protective covers must be intact
- Proof of purchase (order number or receipt) is required
5.2 Return Process
- Contact us at [email protected] within 15 days
- Wait for approval and RMA number (within 2 business days)
- Package item securely in original packaging
- Ship to provided return address
Note: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
5.3 Refund Process
Refunds are processed within 5-7 business days after we receive and inspect your return. Shipping costs are non-refundable unless the return is due to our error.
5.4 Damaged or Defective Items
Contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund at no additional cost.
6. Limitation of Liability
6.1 Product Use
Our products are designed for personal, non-commercial use. We are not liable for any damages resulting from misuse of our products.
6.2 Website Availability
We strive to maintain continuous site availability but are not liable for any downtime or technical issues beyond our reasonable control.
6.3 Maximum Liability
Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the item in question.
7. Privacy and Data Protection
Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.
8. Changes to Terms
We reserve the right to modify these Terms at any time. The updated version will be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, USA. Any disputes shall be resolved in the courts of Irvine, California.
10. Contact Information
For any questions about these Terms or our products, please contact us at:
Premier Home US4588 Alpaca Way, Irvine, US 92614
Email: [email protected]