At Premier Home US, we’re committed to providing you with premium lifestyle products and a seamless shopping experience. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

We ship globally (excluding certain Asian and remote regions) using reliable carriers to ensure your items arrive safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase of our designer water bottles, elegant mugs, aromatic candles, and curated home accessories. If you’re not happy with your order, we’re here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Item must be unused, in original condition and packaging
  • All tags and protective covers must be intact
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene reasons, our candles & fragrance products cannot be returned once opened. All other products (mugs, ornaments & trinkets, tins & storage, travel mugs, and water bottles) are eligible if they meet the above conditions.

How to Initiate a Return or Exchange

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
  3. Package your item securely in its original packaging with all accessories
  4. Ship your return to the address provided with your RMA confirmation

Important: We recommend using a trackable shipping service as you’ll be responsible for return shipping costs unless the return is due to our error.

Return/Exchange Request Email Template

Use this template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Premier Home US Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

I confirm that the item is unused and in its original packaging with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund at no additional cost.

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24-48 hours.

Last Updated: [Insert Date]