At Premier Home US, we take pride in offering premium lifestyle products that elevate your everyday experience. We want you to be completely satisfied with your purchase of our designer water bottles, elegant mugs, aromatic candles, and curated home accessories. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • All tags and protective covers must be intact
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items: For hygiene reasons, our candles & fragrance products cannot be returned once opened. All other products in our collection (mugs, ornaments & trinkets, tins & storage, travel mugs, and water bottles) are eligible for returns if they meet the above conditions.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the email template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship your return to the address provided with your RMA confirmation. We recommend using a trackable shipping service as you’ll be responsible for return shipping costs unless the return is due to our error.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Premier Home US Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

I confirm that the item is unused and in its original packaging with all tags attached.

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days of receiving the returned item
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we will ship your new item once the return is received and processed

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers (excluding certain Asian and remote regions):

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help? Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Last Updated: [Insert Date]