Welcome to Premier Home US, your destination for affordable luxury lifestyle essentials. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our California-based customer service team is always happy to help at [email protected].
About Our Products
What types of products do you offer?
We specialize in premium lifestyle essentials including:
- Signature Yankee Candles and home fragrances
- Designer Kate Spade and Ted Baker travel mugs and drinkware
- Stylish water bottles and flasks
- Home ornaments and decorative trinkets
- Premium storage tins and organizers
Are your products authentic?
Absolutely! We source all our products directly from authorized suppliers and brands. Every item in our collection is 100% authentic and comes with any applicable manufacturer warranties.
Do you offer seasonal or limited edition items?
Yes! Our “New In” section is regularly updated with seasonal collections and limited edition items from our partner brands. We recommend checking back often or signing up for our newsletter to stay informed about new arrivals.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept PayPal for secure checkout.
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.
Shipping & Delivery
Where do you ship?
We ship worldwide from our Irvine, California warehouse! Currently, we’re unable to ship to certain remote areas in Asia and other regions due to logistical limitations. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (orders over $50): via EMS, delivered in 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to follow your package’s journey from our Irvine warehouse to your doorstep. You can also check your order status by logging into your account.
Why is my package taking longer than expected?
While we strive to deliver all packages within the estimated timeframe, occasional delays may occur due to customs processing, weather conditions, or other unforeseen circumstances. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in their original packaging, and with all tags attached. To initiate a return, simply email us at [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the item you’d like instead.
Contact & Support
How can I contact customer service?
Our California-based customer service team responds within hours, not days! You can reach us at:
- Email: [email protected]
- Mail: 4588 Alpaca Way, Irvine, US 92614
Do you have a physical store?
Currently, we operate exclusively online through premierhomeus.com. This allows us to keep our prices competitive while offering global delivery straight to your doorstep.
At Premier Home US, we’re committed to making premium living accessible. Every package we send carries more than just products—it delivers our mission to bring affordable luxury to your home with the care and attention that reflects our brand values. Happy shopping!